Refund policy
Fulfillment: Orders ship from our fulfillment centre in El Monte, California. Delivery is typically 3–7 business days.
RETURNS & EXCHANGES
Dog sizing is the hardest part of buying pet clothes. We publish
back length and chest girth for every size so you can order once —
and if it still comes out wrong, this policy tells you exactly what
happens next. No restocking fees.
THE 30-DAY FIT SWAP — NOTHING TO POST BACK
If the size is wrong, keep the original. We send the right size and
you never ship anything back to us.
- If we sent the wrong size, or the item arrived faulty — the
replacement is free.
- If we sent the size you ordered but it does not fit your dog —
a flat $4.99 covers postage on the replacement.
A swap is the same item in a different size. One swap per order,
requested within 30 days of delivery.
Email hello@yikeyo.com with your order number, your dog's weight,
back length (base of neck to base of tail) and chest girth (around
the widest part of the ribcage). We confirm the size before it ships.
CHANGED YOUR MIND? RETURNS FOR A REFUND
Return any unworn, unwashed item in its original packaging within
30 days of delivery. Items must be in resalable condition. Trying it
on is expected and fine, but if a return arrives washed, soiled or
damaged so it can no longer be resold, we cannot refund it and will
send it back to you.
- Refund to your original payment method — you get back what you
actually paid for the item, after any discount applied at
checkout. You cover return shipping. Original shipping is not
refunded unless the item arrived faulty or we sent the wrong thing.
- Store credit + 10% — take it as credit and we add 10% on top of
the refund amount. Valid for 12 months. One bonus per order,
resalable returns only.
Email hello@yikeyo.com before sending anything. Parcels that arrive
unannounced cannot be matched to an order and cannot be refunded.
RETURNING PART OF A MULTI-ITEM ORDER
Your order may have included a multi-buy discount or free shipping.
If a return drops the order below the level that earned them, we
refund what you paid for the returned item and the remaining items
keep the price you paid. We do not claw anything back.
FAULTY, DAMAGED OR WRONG ITEMS
Email us within 7 days of delivery with a photo. We will send a
replacement or refund you in full including shipping, and you will
not need to return anything.
WHAT WE CANNOT TAKE BACK
- Items that have been washed or worn outdoors
- Items carrying hair, odour, or damage beyond a try-on
- Anything more than 30 days past delivery
- Gift cards, and items marked final sale on the product page
HOW LONG A REFUND TAKES
We inspect returns within 2 business days of arrival and refund to
your original payment method the same day. Banks then take a further
5–10 business days to post it.
WANT A DIFFERENT PRINT OR STYLE?
The fit swap covers a different size of the same item. For a
different print or style, return the original for a refund and place
a new order.
BOUGHT ON AMAZON, TEMU OR WALMART?
Those orders are handled through each marketplace's own returns
system and we cannot look them up. Start the return on the platform
you ordered from. We are still glad to help with sizing advice.
Anything else: hello@yikeyo.com — a real person answers within one
business day.
